Ground Transportation

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All questions on ‘Ground Transportation’

All Ground Transportation (GT) services are managed internally by Expedia Local Expert. If you would like to make any changes or amendments to your GT products, then please contact your respective Destination Manager who will be able to assist you with range of queries related to bookings, hotel coverage, rates, content and much more.

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If your ground transportation product no longer services a hotel, or has begun servicing a new hotel not previously serviced, you must let your Destination Manager know. They will then ask you to complete a new Hotel Association Document to correctly associate the hotels you service to the relevant Zone.

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At this stage, we only have the functionality to provide the customer’s flight and hotel details on airport-to-hotel and airport-to-city-center transfer bookings (both one-way and roundtrip journeys).

If your transfer is to/from a cruise port, train station or a point-to-point journey the booking notification will not contain travel and hotel information. In these cases, it will clearly state on the Expedia voucher that the primary redeemer must call to reconfirm their booking with you and provide their accommodation/hotel details.

Additionally, all booking notifications contain the customer contact information, so you can reach out to confirm their hotel and travel times directly.

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