Listing Maintenance

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All questions on ‘Listing Maintenance’

With the release of Local Expert Partner Central (LXPC) Self-Service, you can manage all your product changes—from the itinerary to pricing—with ease and efficiency.

Here are our top tips on how you go about making content, media, and pricing updates as quickly as possible.

Make all product updates at the one time.
Product changes are best done in one-session (within the same day) to ensure the quickest turnaround time from making a change to having the updates reflect on Expedia’s global network.

With the release of LXPC self-service, we have a record number of users updating content (which is great!), however, this is increasing the number of translations processed through our system for sites in different languages (ie. French, German, etc.).

As our system currently exports content changes on a daily basis, making all of your changes in one day allows us to operate quicker and return your changes faster.

Tweak your content and photos in tandem.
The best way to ensure changes to your product’s content and media is being done effectively is to think of them in tandem.

The description, highlights, and inclusions should provide an accurate descriptive insight into the experience which only a local could tell you and your images should tell the story of the experience to match the content.

Put yourself in your customer’s shoes. If you think from a customer point of view that you would have further questions, then add this information. Less is not more! The final test should be, “Would I purchase this activity based on the descriptive (content) and visual information (media) provided?”

Implement pricing changes promptly.
Your pricing can easily be changed immediately using LXPC. In fact, we encourage you to do so in a timely manner to ensure Expedia always has your up-to-date and accurate rates.

For compliance reasons, once you create a price group the pricing will be locked, however, you can update this whenever you please. You can find the step-by-step instructions here.

The video tutorial can be found in our Training Videos section of the Help Centre and you can learn about structuring Volume-Based Pricing on LXPC here.

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Your products will appear under a tab on Expedia’s home page. This will be named Things To Do on the US point of sale, but the label will differ depending on the region where you are located. Here, customers will have the option to search for your products based on the location and available dates of your product.  If you are experiencing difficulties finding your product on the website, please contact your Destination Manager.

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  1. Log into LXPC Self-Service.
  2. Select “Product List” from your main menu
  3. Each product will have a corresponding product code listed in brackets beside it

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After you’ve made changes to the content/media/pricing of your products and sent through these changes to the website, you can see what your listing will look like using the ‘Listing Preview’ function. Find this by clicking the ‘Actions’ link followed by ‘Edit’ on the product you wish to preview. Navigate to the sidebar and select the ‘View preview’ link to bring up a preview of what your listing will look like on the website since last published.

Note: This function is only available on products which all sections have been completed and sent through to be published or are already live.

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You can view all your active products on Expedia at any time by clicking the ‘Product list’ link from the main ‘Menu’ in the right hand corner of the page.

product-list

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From the product list page, click on the ‘Actions’ link and select ‘Edit’ in the drop-down menu of the product you wish to amend. You can view all active Options in the ‘Options List’ section of your product.

Here, you can you can amend an Option by selecting clicking on the ‘Actions’ link and selecting ‘Edit’ in the drop-down menu.  create a new option by selecting the ‘Add an Option’ link or remove an option by clicking on the ‘Actions’ link and selecting ‘Deactivate’ in the drop-down menu.

options-list-deactivate

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Note: Once deactivated, products cannot be reactivated. Bear in mind the time and resources put into adding new products into the system, so only seek to deactivate a product if it is no longer available to be booked for an indefinite period of time.  Seasonal products should not be deactivated using the functionality in the Self-Service tool. 

To deactivate a product,  click on the ‘Actions’ link  from the Product List page and select ‘Deactivate’ in the drop-down menu of the product you wish to deactivate. Click the ‘Deactivate’ button to remove it from the site.

Make sure to also reach out to your Destination Manager with your LXPC Self-Service product name or code before you deactivate the product in the system.

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From the Product list page, click on the ‘Actions’ link and select ‘Edit’ in the drop-down menu of the Product you wish to amend. You can change the content of your Product in the ‘Description’ text box of the ‘Overview’ section.

update-product-description

Confirm changes by clicking the ‘Publish’ button at the bottom of the page. Updates may take up to 5 business days to show on all points of sale.

publish

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From the product list page, click on the ‘Actions’ link and select ‘Edit’ in the drop-down menu of the product you wish to amend. You can upload new photos by heading to the ‘Photos’ section, clicking on the ‘Add Photos’ button, and uploading a maximum of 10 photos per product.

photos

You can delete photos by clicking the ‘X’ in the corner of the photo you wish to remove. The lead photo of your listing will automatically default to the first photo you upload. You can change the new lead photo by selecting ‘Hero’ image field under preferred image.

hero-update_pub

Click the ‘Publish’ button to send your updates onto the live website. Changes may take up to 5 business days to show on all points of sale.

publish

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The booking cut-off period for an Option is the minimum length of time before the product’s start time that it is able to be booked. For example, if a tour begins at 9 AM, and the booking cut-off period is set to 6 hours, it is available to be booked on the website until 3 AM the same day. If you select a booking cut-off of zero hours this means your product is bookable up until the start time.

The shorter the booking cut-off period, the more customers your product will reach and the more likely it is to be purchased. A high percentage of bookings on Expedia and associated sites are booked less than three days before the product’s start time and they continue to grow as consumers opt to purchase their trips last minute using their mobile phones.

You can set the cut-off period in the booking cut-off field of each Option during product creation. To amend the existing booking cut-off, open up a product and go to the ‘Options List’ section. Expand an option by clicking ‘Actions’ and then ‘Edit’. Once at the Option-level, click ‘Actions’ and ‘Edit’ again, then scroll down to the booking cutoff field to set your booking cut-off period.

If the booking cutoff of an option with a start time of 10AM is 10 hours, this means the option ius bookable up until midnight the day before travel date.

If the booking cutoff of an option with a start time of 10AM is 10 hours, this means the option is bookable up until midnight the day before travel date.

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From the product list page, click on the ‘Actions’ link and select ‘Edit’ in the drop-down menu of the product you wish to amend. Head to the ‘Location’ section on the side bar where you are able to amend the current listing by clicking ‘Update Address Information’ or add another with the ‘Add another meeting point’ button.

update-meting

Make sure to click the ‘Publish’ button to send edits through to the live website. Updates may take up to 5 business days to show on all points of sale.

publish

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From the product list page, click on the ‘Actions’ link and select ‘Edit’ in the drop-down menu of the product you wish to amend. You can change your contact information in the ‘Policies and Redemption’ section of your product. Either select a new point of contact from your existing points of contact or add a new one by clicking on ‘Add Contact Information’ then ‘Add a new point of contact’ and enter current customer service details. Each product can be assigned a maximum of two points of contact.

contact-info

new-point

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Each of your products is placed under a category which can be Searched and Browsed by a user on the live page. Customers value categories that describe the primary component of the tour.  If you believe your product should be added or removed from a category, please advise your Destination Manager directly. Please see an example of the Category Search Bar:

Category search bar

Category search bar

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All questions on ‘Change History’

You can find the change history function link in the home page menu.

Change history allows you to track all the changes that have been made to your products and options. It includes both the time of the change and the user name who facilitated the change. Possible changes include pricing, capacity, content, and images. You can use the filter function to view the change history for a specific Product, Option or Field.

filters

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If you are a supplier who is connected to Expedia via API Connectivity, changes made by the ‘Supplier Connectivity GAC’ means Expedia has processed checks on your inventory via Connectivity using API (referred to as a General Availability Check (GAC) call).

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