Payment & Banking

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All suppliers are on an automatic payment scheme called Expedia Auto-Pay, which means we will automatically send you payment without the need to invoice Expedia. Here is how it works:

  1. On the first business day of the month, the Expedia Accounts Payable team will pull a report of all arrivals/redemptions for the previous month.
  2. Expedia will automatically generate payment for these arrivals/redemptions and send it to you 30 days after reconciliation (+3-5 business days depending on upon your bank) by our Finance Team. Payment is made from an account named Travelscape.

After payment, you will receive a remittance advice detailing what vouchers are included in the payment at the email address you have provided.

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It is not necessary to invoice Expedia for payment. All suppliers are on the Expedia Auto-Pay system, which means you will be paid automatically and also receive a remittance advice detailing the vouchers included in the payment for reconciliation purposes.

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By employing the Expedia Auto-Pay system we can maintain a consistent payment timeframe and method of payment without the need for you to invoice Expedia. You will receive payment into your bank account within the month following activity redemption, along with a remittance advice detailing the vouchers booked, ensuring sufficient time to process any relevant cancellations.

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Expedia will process payment to suppliers in the month following Product redemption for the value of vouchers redeemed in the previous month. For example, if there were 45 vouchers redeemed from between October 1st and October 31st, you will be paid for all of these 45 vouchers 30 days after November 1st (+3-5 business days depending on upon your bank).

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Directly after the Finance Team generates payment and deposits funds into your designated bank account, you will receive a remittance advice detailing what vouchers are included in the payment to the email address you have provided.

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If you believe you have not received payment or the amount you have been paid is incorrect, please contact our dedicated Supplier Support Team by using the Contact Us link. Please provide as much information on the booking/payment as possible including the following:

  • Customer name
  • Itinerary number and voucher number
  • Expedia Invoice Number
  • Supplier name and activity title

If your matter is urgent and requires immediate attention, please add in the subject line: URGENT.

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You will not incur any transaction costs or credit card fees associated with booking or payment on Expedia. The rates you provide Expedia must be fully inclusive of taxes and charges from your financial institution.

If your bank charges the account holder for international transactions to the account, that is part of the regulations of that specific institution, and will not be included in our commission rate. Please check with your bank to see if there are any additional charges incurred.

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If you have not received a remittance advice along with payment or you wish to the change your remittance email address, please contact our dedicated Supplier Support team by using the Contact Us link.

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If the banking details you have provided require changing, please contact our dedicated Supplier Support team by using the Contact Us link. You will then be asked to complete a banking information form with your updated bank account details.

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It is important that you provide the correct currency that you wish to be paid in when providing your details to Expedia. This must also match the currency of the rates you provide to Expedia for your product listings. If this is incorrect or has changed, please contact our dedicated Supplier Support team by using the Contact Us link.

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Please use the Contact Us form to request remittance advices in order to confirm if and when a voucher was paid.

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