Support Team

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If you have an urgent inquiry and require immediate attention, please contact our Supplier Support team by using the Contact Us link. Make sure to add in the subject line “URGENT” for all emergency issues in order to receive a response as soon as possible. This email should never be provided to guests, as this is a dedicated support team equipped to assist suppliers only. Your guests should be directed to the Expedia Customer Service telephone number on their voucher.

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The Supplier Support team is dedicated to providing global support for all suppliers listed with Expedia Local Expert. The form found at the Contact Us link is solely for this team, so sending your question via this method is the best way to make sure your request is handled in a timely manner. This team is able to assist you with the following matters:

  • Rates & Inventory: If your pricing and/or inventory are changing, we can assist you with updating those in our database.
  • Stop Sells: If you are not set up to manage your own inventory through the Local Expert Partner Central extranet, we will add any stop sells you request.
  • Refunds/Cancellations: We can process refunds and cancellations for guests. When sending these in, please include the reason for the refund or cancellation and the voucher or itinerary number to help us find the correct booking.
  • Flight and Hotel Details: If you have not been able to get in contact with the guest, we can look up the flight and hotel details for a guest the week of their travel provided they have booked them through Expedia.
  • Invoice and Billing Information: We can assist with any questions that you might have regarding an invoice, billing, or payment.
  • Voucher Details: If a guest is unable to provide physical vouchers, the voucher number is missing, or you would like booking confirmation, we can provide you with that information.
  • Access to Expedia Tools: If you need access to Merchant Point and Expedia Pay or need a password reset, we can help you with that.
  • No Shows

If your question doesn’t fall into any of the categories above, feel free to reach out to your Destination Manager for clarification.

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Your guests should be directed to the Expedia Customer Service telephone number on their voucher. If you have any customer-related inquiries, your first point of contact is our Supplier Support team, who can be reached by using the Contact Us link. This email should never be provided to guests, as this is a dedicated support team equipped to assist suppliers only. When emailing them, please clearly state the nature of your request in the subject line, with each request sent in a separate email. This helps us to accurately prioritize and respond to your requests.

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