If you believe you have not received payment or the amount you have been paid is incorrect, please contact our […]

If you believe you have not received payment or the amount you have been paid is incorrect, please contact our dedicated Partner Support Team through our Contact Us form. Please provide as much information on the booking/payment as possible including the following:

• Customer name
• Itinerary number and voucher number
• Expedia Invoice Number
• Supplier name and activity title

If your matter requires immediate attention, please add ‘URGENT’ to the subject line.

Please note, you will not incur any transaction costs or credit card fees associated with booking or payment on Expedia. The rates you provide Expedia must be fully inclusive of taxes and charges from your financial institution.

If your bank charges the account holder for international transactions to the account, these charges are considered as part of that specific institution’s regulations and will not be included in our commission rate. Please check with your bank to see if there are any additional charges incurred.

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