There could be various reasons why you might not have received any booking notifications to your designated email address. The […]

There could be various reasons why you might not have received any booking notifications to your designated email address. The following are some steps for troubleshooting the issue:

• Look up the customer booking details in the Reports section of Partner Central to confirm it is a valid booking (watch tutorial on how to search for bookings in your Training Videos section)
• Confirm that you have the correct email address set up for booking notifications in Partner Branch Settings in Partner Central
• Check your email’s Spam folder just in case it has been delivered there
• Add the email address “notify@localexpertpartnercentral.com” to Safe Sender List and/or “unblock image download” as shown below to ensure you receive our notifications correctly

PC USERS

For Outlook please refer to: unblock image download PC Outlook

MAC USERS

For Outlook please refer to: unblock image download MAC Outlook

For Mac mail (if you are using an older version) please refer to: unblock image download old Mac mail  or for current mac mail: Preferences -> Viewing tab -> Check “load remote content in messages”

ONLINE BASED USERS

For Gmail please refer to: unblock image download Gmail 

For Hotmail please refer to: unblock image download Hotmail

Reach out to our Partner Support Team by using the Contact Us form with as much detail of the customer as possible so they can re-send the notification to you.

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