[DISPLAY_ULTIMATE_PLUS]

To ensure price transparency for travelers, any mandatory fees or taxes that travelers are required to pay post-booking (ie: any […]

To ensure price transparency for travelers, any mandatory fees or taxes that travelers are required to pay post-booking (ie: any fees payable on arrival at the activity) must be loaded in these designated fields.   

1. Log in to the partner self-service portal 
2. Go to the activity and click on the Actions drop down menu 
3. Select Edit 
4. Click on Options and pricing in the left-hand navigation menu 
5. In the Option, click on the Actions drop down menu 
    a. Note: each Active Option will need to have fees set up individually 
6. Select View/Edit 
7. Click on option 4. Mandatory Fees to expand the section 

8. Click on the Actions dropdown menu 
9. Select Edit 

10. Click on the fee type you are adding (e.g. Admission Fees or Transport/parking) 
11. Enter the Activity Start and End Dates if applicable 
12. Enter the fee Amount inclusive of taxes 
13. Select the Ticket Type 
14. Select the Currency 

15. Note: Fees will be added for all times in the selected offer group 
16. Click on Apply  
17. Click on Save options 

**If mandatory fees apply to more than one option within an activity, you must repeat these steps for all applicable options 

18. Ensure Exclusions content is updated to indicate that fees are payable locally 

Examples of Mandatory vs. Not Mandatory Fees 

If not included in the price at time of booking and must be paid locally, what are examples of fees that are mandatory vs not mandatory? 

Mandatory: 

  • Admission Fees (Including Park Fees, Gate Fees, ….) that are mandatory parts of the experience 
  • Fuel Surcharges 
  • Port or Dock Fees
  • Taxes
  • Required Insurance 
  • Required Lodging Accommodations 

Not Mandatory: 

  • Tips/Gratuity 
  • Parking Fees (if travelers have the option to arrive by walking, taxi/rideshare, other drop-off methods) 
  • Upgrade Fees 
  • Visa Fees 
  • Optional Insurance 
  • Optional Lodging Accommodations 
  • Rental equipment for optional elements of a tour  

Types of Mandatory Fees in LXPC 

  • Admission Fees 
  • Dock/Port Fee 
  • Fuel Fees 
  • Insurance / Damage Waiver Charge 
  • Accommodation 
  • Transport / parking 
  • Solo 

FAQ’s 

  • What defines a mandatory fee? 
    • Any additional amount that a traveler is required to pay upon arrival to, during, or after the activity.  
  • If any mandatory fees are already built into the existing retail and net rates in LXPC, do I also need to load them in the mandatory fees section?
    • No — only mandatory fees that travelers are required to pay locally at the time of the activity should be entered in this section. If your existing rates already include any mandatory fees that are collected at the time of booking, no additional action is needed. 
  • What happens once I load any fees into the new mandatory fees section? 
    • The fees will be shown to travelers during the checkout, so they are aware of fees that need to be paid in person on the day of the activity  
  • What happens if fees are not loaded by May 31?  
    • Your activity will be at risk of being removed from the Expedia marketplace.  
  • If travelers are not required to pay the fee, should it be loaded in the mandatory fees section?  
    • No – we only require you to enter mandatory fees and not optional fees 
  • Does Expedia collect payment from travelers for the mandatory fees? 
    • No, any fees added into the mandatory fees section will not be collected by Expedia and should be paid by the traveler on their activity redemption date 
  • What if none of the mandatory fee types in LXPC accurately describe the fee they will need to pay at the activity? 
    • Load the fee into the “Miscellaneous/Other” category 
  • Should I remove the content describing the mandatory fees from the “Exclusions” section in LXPC after loading it in the new fields?  
    • No, it is important to keep this information in the “Exclusions” so travelers understand what the additional fees are for  
  • Why is Expedia requiring these fees to be loaded in the mandatory fees section?  
    • In addition to ensuring compliance with pricing display laws, Its important that travelers understand the full cost of booking activities (including both taxes and fees payable at the time of booking and those payable at the activity) so they can make informed decisions on whether to book your activity

Did this answer your question?