Redemption instructions are detailed instructions on what customers need to do to redeem your Product. This section is extremely [...]

Redemption instructions are detailed instructions on what customers need to do to redeem your Product. This section is extremely important, as leaving out important details leads to refunds and complaints. Redemption Instructions should answer the following questions:

• Do customers have to call or email to confirm? When should they call or email?
• Is there hotel pickup?
• Where do customers meet their guide/driver?
• When should customers be at the meeting point?
• Who do customers meet? How do customers recognize that person (e.g., signage, uniform, red umbrella)?
• Do customers need to present identification?

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