The customer cancellation policy is the windowed period outside of which you will allow a full refund for customers if they choose […]

The customer cancellation policy is the windowed period outside of which you will allow a full refund for customers if they choose to cancel their booking. Expedia has a standard customer cancellation policy of 24 hours.

The customer cancellation policy is set at the Option level. Read About product options to find out how to change your policy.

An operator cancellation policy is for you to indicate that your product is subject to cancellation or rescheduling due to either the minimum group size not being met or due to inclement weather. If your product is subject to cancellation based on group number, please make sure the minimum group size is listed in the ‘Know Before You Book’ and ‘Know Before You Go’ sections of your listing.

The operator cancellation policy is set at the product–level. To make changes, navigate to the Policies and Redemption section of the product you wish to amend and look for Operator cancellation (optional).

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